Notice with call popping, we don’t need to type which eliminates any possibility of mistakes.
Bill also wants the car for half past four so pressing the F1 key takes us directly to time.
Even here we’ve minimised the key presses so that you don’t need to enter any trailing zeros.
We can just type 163 for 16:30 or just 17 for 17:00 if the booking had been for five PM
Total time to take this booking including entering the time, 5 seconds.
Call Recording (while we’re here.)
Looking a little closer, you’ll notice
that a recording icon now shows
indicating that the call is being
recorded!
EasyBook’s built in call recorder
simply knocks spots off commercial
systems costing thousands of pounds. There’s no searching by date and time, just bring up the job details and press “P” to playback a complete recording of both sides of the conversation.
Call recording cuts down on errors and encourages your staff to be more polite to your customers.
Recorded calls are stored along with the
job details and can be played back at
any time with a single key press.
There’s no legal requirement to inform
the customer you’re recording!